Q: In which countries is it possible to shop online?

A: You may buy from any country however please note we do not currently ship internationally or out of India. However you may have your purchase delivered to any Indian address.


Q: Are the online store prices the same as those in a Cucumber store?

A: Yes the MRP remains the same.


Q: Are out-of-stock items restocked?

A: If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.


Q: Is it possible to receive periodic information via email about Cucumber’s latest new products and offers?

A: Yes. By simply clicking on Newsletter you will receive information on Cucumber's latest products, lookbook and events.


Q: Can I cancel my Cucumber’s Newsletter subscription?

A: You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.


Q: How do I recover my forgotten password?

A: If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.


Q: How can I be sure that I've made my purchase correctly?

A: Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer care executive at customercare@cucumber.co.in. You’ll get a response in 3-4 working days.

 

Q: Can I track my order?

A: Yes the tracking number will be sent to you on your registered email id.


Q: Can I cancel my order?

A: We accept cancellation for a period of 12 hours post placing order. Kindly write to us at at customercare@cucumber.co.in


Q: What should I do if I receive a faulty item?

A: Cucumber only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer care executive at customercare@cucumber.co.in

 

Q: What should I do if I receive an incorrect item?

A: If you have accidentally receive an item that you did not order, please contact our customer care executive at at customercare@cucumber.co.in and they will assist you immediately on Returns ( for details please refer Return’s policy).

 

Q: How long will my order take to arrive?

A: Normal shipping within India will take approximately 7-8 days depending on what state and/or territory you live in. The tracking number will be sent to you on your registered email id . Expedited Shipping is available when you receive your order in 4-5 days for a fee of Rs 50/-


Q: How much do I pay for delivery service?

A: A Non-Refundable charge of Rs. 50/- will be applied to all orders below Rs 999/- 


Q: What is your exchange policy?

A: We offer a very simple and easy 30 days exchange policy to you. You can conveniently return any item for a period of within 30 days from the date of delivery Please make sure that the item to be exchanged is packed securely and safely to prevent any loss or damage during transit. Please email to customercare@cucumber.co.in for any exchange request. Once the email is received by us – a reverse pick up will be initiated from our end with our delivery partner for a fee of Rs. 99/- or you can also courier the item to the following address.

SAI KRUPA IND. ESTATE (DINBANDU)
SHOP NO. 10, NEAR SHIVAM WAFERS,
OPPO P.L. LOKHANDE MARG
CHEMBUR WEST
MUMBAI 400089

 

Once your product is received by us, the quality will be checked. This is subject to your return having met the requirements of being unused and returned with original packaging and tags in place and returned within 30 days. Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case. A notification with the status of return will be sent you within 48-72 working hours from the date of receiving the item. However subject to availability of size.


Q: What is your RETURNS/ REFUND POLICY?

A: We offer a very simple and easy 30 days policy to you. You can conveniently return any item for a credit coupon, within 30 days from the date of delivery. All items purchased from www. shopcucumber.in can be returned for a credit coupon within 30 days from the date of delivery. The entire amount of the returned product (excluding shipping costs if any) will be credited to the coupon code. This coupon can be used for a future purchase within 6 months on www.shopcucumber.in 


Q: Do I have to pay anything to return my items?

A: Please email to customercare@cucumber.co.infor any exchange request. Once the email is received by us – a reverse pick up will be initiated from our end with our delivery partner for a fee of Rs. 99/- or you can also courier the item to the following address.

SAI KRUPA IND. ESTATE (DINBANDU)
SHOP NO. 10, NEAR SHIVAM WAFERS,
OPPO P.L. LOKHANDE MARG
CHEMBUR WEST
MUMBAI 400089

 

Once your product is received by us, the quality will be checked. This is subject to your return having met the requirements of being unused and returned with original packaging and tags in place and returned within 30 days.


Q: How and when will i receive my refund? 

A: The entire amount of the returned product (excluding shipping costs if any) will be credited to the coupon code. This coupon can be used for a future purchase within 6 months on www.shopcucumber.in. Once the return has been approved (subject to Return policy condition being met) you will receive a confirmation email indicating that the refund in the form of e-credit voucher have been processed and credited. The refund will take 7-10 working days.